I looked through the list of work related blogs compiled by James Richards and was surprised by the sheer number of call centre blogs. I can attribute two plausible reasons for this.
1) Call centre's attract certain types of people and these people like to blog
2) Call centre workers are stressed and need to vent more than other industry workers
Whatever the cause, I read 'My Worst Call of the Day' and found it hilarious. I think the main reason for this is that the author writes very well. His style is fresh, has a good flow/rhythm, and is well presented.
I think the second reason that his blog is so interesting to read is that everyone has spoken with call centre workers at some point, and it's interesting to see the other side of it.
The third, and possibly most important reason if looked at from a long-term position, is that he doesn't just limit himself to 'the worst call of the day'. He keeps the topics new and interesting by introducing different themes, such as 'What I wanted to say', 'Elderly Stories', and 'What I've said, but shouldn't have'. By varying the topics, the blog stays fresh and interesting.
I really like this blog, my only disappointment with it being that it appears the author has stopped posting. His last post was dated 10/25/2005.
1 comment:
Good review - clear, well laid out, good linking and a really good site to focus on. I think you could loosen your prose up a bit, perhaps. Perhaps you could have finished by speculating a bit on why the blogger stopped blogging. But an enjoyable read.
Jim
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